Every Internet service provider and web hosting company or software or hardware vender proclaims their commitment to providing 24/7 highly trained, state of the art, user friendly customer support. At Zeppo Products we take the promise of such support so seriously that it is written into our mission statement. Zeppo Products has established and maintained it's reputation in the business community through its demonstrated ability to provide prompt, informed, and efficient customer support throughout its 15 year history. At Zeppo Products we know that the only way to maintain our own customer base is by providing the support our customers need.
We work directly with customers, not through third-party vendors or dealers, in all phases of the relationship, including sales support, implementation, training, and telephone support. To accomplish our support goals, more than 80% of our staff is dedicated to product development, support and training.
Our customer support provides you with access to our industry and application expertise as well as new enhancements of the application. Our customer support team, staffed by skilled, experienced professionals with wide rage of application and technical skills is uniquely qualified to understand and respond to your business challenges.
Everyday Zeppo Products' telephone hot-line service is the source for solutions relating to the operation of enterprise resource management systems, accounting issues, and system configuration. Our support lines are open each business day with supplemental emergency support available during off-hours and on weekends. Zeppo Products maintains a sophisticated system for tracking queues, call back times, problem escalation, and customer history and profiles. Our "two-hour call-back" policy ensures that your call will be returned by an experienced support representative with two hours of your initial call.
Whatever your information management needs are, Zeppo Products is here to serve you.